Today I suppose to see doctor and get the medicine from clinic. The system is so good and I can finish the procedures in 10 minutes. Why because not many people, 4 doctors available and few patients. What had happened, I have to wait 10 minutes to see the doctors, few minutes examination and 20 minutes waiting for medicine. What is interesting here is the counter service making the decision, which doctors you will see and when they will call you to collect the medicine.
Another story is about my laboratory, I went there to get some information and few students are waiting to go to their laboratory. Because of today is holiday, we have appointed own staff for security services. Since the security was not there, the students and I cannot get in. You imagine we cannot collect sample, analyse then and have data as planned. The experiments become inaccurate.
One more story is I want to go oversea to day. To go abroad we need permission from our boss. You can imagine counter staff have power to delay and stop you because of they are not supplied with the information that they have in their own files. What are they doing? Just clipping papers and checking the check list? They should work harder in line with the available systems.
Now you can think how the supporting staff is very important and actually they are not supporting the professionals.
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